Position Title:Broadband Technician -Installer Department: Outside Plant

Reports To: Construction Supervisor FLSA Designation: Non-Exempt

Date Written/Revised: 6/9/16

POSITION PURPOSE: To provide excellent service of fiber/DSL installs to residential and business locations. Respond to trouble tickets, perform routine maintenance, and represent Douglas Fast Net through customer service.

ESSENTIAL FUNCTIONS:

• On-site installations of fiber, DSL, and wireless services
• Correction and repair of a clients’ services or other trouble tickets
• Equipment troubleshooting
• Customer service and education, clearly explain all services and equipment operations
• Maintains customer rapport by listening to and resolving concerns; answering questions
• Promote additional services available to our customers and potential customers
• Detailed record keeping, complete all required documentation in timely manner
• Operate hand tools and power tools in a safe manner
• Knowledge of various cables and supplies, ability to route cables from exterior to interior keeping in mind the ascetics of the building.
• Connection of customer’s PC to router, modem, or other DFN equipment
• Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
• Maintains safe work environment by following codes, standards, and legal regulations
• Safely operate and maintain company vehicle
• Maintenance work on cabinets, DSLAMS, etc
• Maintain a positive attitude and strong work ethic that can provide high productivity with minimal supervision
  Bucket truck operation

QUALIFICATIONS:

• Computer skills: use of PC and learn applications
• Clean driving record and valid driver’s license
• Self motivated, ability to work independently or in a team
• Professional appearance, customer service oriented
• Willing to work after business hours on-call
• DFN is a drug free workplace, all employees are required to successfully complete a pre-employment drug screening
• Ability to communicate effectively, both orally and in writing
• Able to meet physical demands with reasonable accommodations if necessary